Questions, answered
The things buyers ask on the first call, written out. If yours is not here, ask us directly and we will add it.
Is VIDU CRM really free?
Yes, 1 user is free for lifetime. No credit card, no trial countdown. You get the full pipeline, quotations and activities. Paid team plans arrive later; you only upgrade when you add users.
Can it handle multi-currency and export sales?
Absolutely. VIDU supports multi-currency pricing and country-wise tax (GST/IGST/VAT), so export-oriented B2B teams can quote and sell across borders.
Is there a mobile app?
Yes, a mobile companion app for Android & iOS. Field reps log visits, capture orders and update follow-ups from anywhere with a connection.
How do quotation approvals work?
Quotes run through multi-level, threshold-based approval chains, with versioning and a run log, so discounting stays governed as your team grows.
Can I bring my existing data in?
Yes. The Utilities module offers templated CSV import with preview, rectify and commit steps, plus one-click export of any list and duplicate detection & merge to keep data clean.
How is my data secured?
Role-based access control with capabilities, row-level sales-hierarchy scoping and a field-level audit log on every record. Data is encrypted in transit and at rest.
Can my team see each other's leads?
Only where you want them to. Visibility follows your sales hierarchy, which runs seven levels from organisation down to route, so a rep sees their own book, a manager sees their team's and an administrator sees everything. Every workspace is isolated from every other at the database level, not by a filter in the application.
Does it handle demos, samples and site visits?
Yes, as real records rather than diary notes. Book a demo, a sample order or a site visit against a lead, staff it with a lead engineer and whoever else is attending, move it through your own stages, and it appears on each person's home screen and calendar. Sample orders carry line items, courier, docket number and dispatch and delivery dates.
Can an engineer fill in a site report with no signal?
Yes. Build the report form once from text, number, date, select, boolean, photo and signature fields, and the mobile app completes it offline. Answers, photos and the customer's signature are held on the phone and sync themselves when it reconnects, so a basement plant room is not a reason to write it on paper.
Can I set sales targets and track attainment?
Set targets by salesperson, team, product, region and period. Attainment updates itself from confirmed orders, so the scorecard is never a spreadsheet, and each person sees their own target and pace on their home screen on both web and mobile.
Can enquiries from my website come in automatically?
Yes. A lead connector polls your website or a partner feed on a schedule, maps each enquiry to a lead, de-duplicates against existing contacts by phone or email, and resolves the products each enquiry named against your catalogue so you can report on what people are actually asking for.
How much storage do I get?
Free includes 1 GB, Starter 5 GB, Professional 15 GB and Enterprise 50 GB, covering documents, business cards and site-visit photos. Usage is metered and shown against your plan in Settings and in the mobile app, and uploads are checked against the limit before they are stored.
What does it cost to get started, and how long does setup take?
Nothing, and minutes. Sign up, confirm your email and your workspace is provisioned with sensible master data already in place. Add your team, import your existing contacts through the templated CSV import, and you are running.
Still deciding?
Tell us how your team sells and we will show you the parts that matter, on your own data. Or start on the free tier and see for yourself, no card needed.
1 user, free for lifetime
Run your full sales pipeline on VIDU CRM at no cost, no credit card, no trial clock. Upgrade only when your team grows.
Prefer to talk first? Contact our team.