These Terms of Service (“Terms”) are a legally binding agreement between you (and, if you act for an organisation, that organisation, “you” “Customer”) and YantrAdhigam Labs Pvt Ltd(“we”, “us”, “VIDU”), governing your access to and use of the VIDU CRM website, applications, APIs and related services (together, the “Services”). By creating an account, clicking “I agree”, or using the Services, you accept these Terms, our Privacy Policy, Cookie Policy, Refund Policy and, for paid/business use, our Data Processing Agreement, each incorporated by reference. If you do not agree, do not use the Services.

1. Eligibility & account

• You confirm you are at least 18 years old and can form a binding contract. The Services are for business use, not for individuals under 18.
• You are responsible for your account credentials, all activity under your account, and the accuracy and lawfulness of the data you enter.
• You must give accurate registration information and keep it current. One person or entity per account unless we agree otherwise.

2. The Services & plans

VIDU CRM is offered on tiered plans, Free (single user), and paid Starter, Professional and Enterprise plans, with the features, seat and storage limits described on our Pricing page. We may add, change, or discontinue features; where a change materially reduces core functionality of a paid plan, we will give reasonable notice.

3. Fees, billing, auto-renewal & taxes

• Recurring subscriptions. Paid plans are billed in advance on a recurring (monthly, unless stated) cycle. By subscribing you authorise us and our payment processor (Razorpay) to charge your chosen payment method automatically each cycle under a standing instruction / e-mandate until you cancel.
• Pre-debit notice. In line with applicable Reserve Bank of India requirements, our processor sends a pre-debit notification before each recurring charge; you may cancel before the debit.
• Auto-renewal & cancellation. Subscriptions renew automatically at the then-current price. You may cancel anytime from Settings → Billing; cancellation stops future renewals and your paid access continues until the end of the current paid period.
• No refunds. All fees are non-refundable, except where a refund is mandatorily required by applicable law: see the Refund Policy.
• Price changes. We may change prices on prior notice; changes apply from your next renewal and never to fees already paid.
• Taxes. Fees are exclusive of taxes; GST and other applicable taxes are added and shown on your tax invoice. You are responsible for taxes other than those on our net income.
• Free plan. The Free plan is provided at no charge and is intended to remain free for a single user; it may be modified or withdrawn on notice.

4. Your content & data-protection roles

“Customer Content” means the data you and your users upload or generate in the Services, including information about your own customers, leads and contacts. You retain all ownership of Customer Content and may export it at any time.

• You are the Data Fiduciary / Controller of Customer Content; we act only as your Processor, handling it on your documented instructions to provide the Services, as set out in our Data Processing Agreement.
• You warrant that you have a valid legal basis and all necessary notices and consents (under the Digital Personal Data Protection Act, 2023 and other applicable law) to upload Customer Content and to have us process it, and that you are responsible for the rights of the individuals in it.
• Free plan data. As consideration for the no-cost Free plan, you grant us broad rights to use your own account and usage data and de-identified / aggregated data derived from your activity for any purpose, including analytics, product improvement, security, new features, and training of machine-learning models. This does not permit us to use identifiable Customer Content for our own marketing or model training. On paid plans, we use Customer Content solely to provide the Services (processor-only). Full detail is in the Privacy Policy.
• We handle your (VIDU account) personal data as a Data Fiduciary as described in the Privacy Policy.

5. Acceptable Use

You will not, and will not permit anyone to:

• use the Services unlawfully, or to store/transmit unlawful, infringing, defamatory, obscene or harmful content, or content you have no right to process;
• send spam or unsolicited communications, or violate anti-spam, telemarketing, or data-protection laws using the Services;
• reverse-engineer, decompile, scrape, resell, or attempt unauthorised access to, or disrupt, the Services or their security;
• upload malware, or use the Services to build a competing product or to benchmark without consent;
• exceed plan limits through automated means, or share a single-user account.

As an intermediary under the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021, we may remove content and suspend access for violations, and will act on valid grievances through our Grievance Officer.

6. Intellectual property & feedback

The Services, software, brand, and website are owned by YantrAdhigam Labs Pvt Ltd and protected under the Indian Copyright Act, 1957 and other laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription, not any ownership. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation.

7. Third-party services

The Services integrate third-party providers (for example, Razorpay for payments, email and hosting providers, and cloud storage) listed in our sub-processor register. Your use of those integrations may be subject to their terms; we are not responsible for third-party services outside our control.

8. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Services with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

9. Warranties & disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, timely, secure, or error-free. The Free plan is provided with no warranty of any kind.

10. Limitation of liability

• To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill, or business, however caused.
• Our total aggregate liability arising out of or relating to the Services and these Terms will not exceed the amounts you actually paid us for the Services in the twelve (12) months before the event giving rise to the claim. For the Free plan, our aggregate liability will not exceed ₹1,000.
• Nothing limits liability that cannot be excluded by law (for example, for fraud, or death or personal injury caused by negligence).

11. Indemnification

You will defend, indemnify and hold harmless YantrAdhigam Labs Pvt Ltd, its affiliates, officers and employees from any third-party claim, loss, or liability (including reasonable legal fees) arising from: (a) your Customer Content; (b) your breach of these Terms or of applicable law, including your data-protection obligations to the individuals in your Customer Content; or (c) your unlawful or infringing use of the Services.

12. Suspension & termination

• We may suspend or terminate access for breach of these Terms or the Acceptable Use policy, non-payment, or where required by law or to protect the Services or others.
• You may stop using the Services and cancel at any time. On termination, your right to use the Services ends. We will make your Customer Content available for export for 30 days after termination, after which we may delete it in the ordinary course (subject to legal retention).
• Provisions that by their nature should survive (fees due, IP, confidentiality, disclaimers, liability limits, indemnity, governing law) survive termination.

13. Changes to the Services & these Terms

We may update the Services and these Terms. For material changes we will give reasonable notice through the site or product; continued use after the effective date constitutes acceptance. The version in effect when you contract or renew governs that period.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, outages, internet or utility failures, cyber-attacks, government action, or third-party provider failures.

15. Grievance redressal (IT Rules 2021 & DPDP)

We have appointed a Grievance Officer to receive and resolve complaints. Contact details, timelines and the escalation path to the Data Protection Board of India are published on our Grievance Officer page.

16. Governing law, arbitration & jurisdiction

These Terms are governed by the laws of India, including the Information Technology Act, 2000. The parties will first attempt to resolve any dispute amicably by written notice. Any unresolved dispute will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator, seated in Ahmedabad, Gujarat, India, conducted in English; the award is binding. Subject to arbitration, the courts of Ahmedabad, Gujarat, India have exclusive jurisdiction, including for interim/injunctive relief. Where mandatory local consumer-protection or data-protection law of your country (for example, in the EU/UK or California) grants you rights that cannot be waived, those rights prevail to the extent required.

17. General

• Entire agreement: these Terms and the documents referenced form the entire agreement and supersede prior understandings.
• Assignment: you may not assign these Terms without our consent; we may assign to an affiliate or successor.
• Severability & waiver: if any term is unenforceable, the rest remain in effect; a failure to enforce is not a waiver.
• Notices: we may notify you in-product or by email; notices to us go to support@yalabs.in.
• No third-party beneficiaries; the parties are independent contractors.
• Export/sanctions: you will comply with applicable export-control and sanctions laws.

18. Contact

Questions about these Terms? Email support@yalabs.in, or write to YantrAdhigam Labs Pvt Ltd, Ahmedabad, Gujarat, India. Company registration details are on our Legal Notice page.