Refund Policy

This Refund Policy explains how billing works for VIDU CRM, provided by YantrAdhigam Labs Pvt Ltd. Please read it carefully before subscribing.

1. All fees are non-refundable

All payments made to VIDU CRM are final and non-refundable. This applies to every plan and to all subscription fees, renewals, upgrades, add-ons, setup or onboarding charges, and any other amounts paid, whether billed monthly, annually or otherwise, and regardless of usage. We do not provide refunds, credits or pro-rated returns for partial billing periods, unused time, or accounts that are downgraded, cancelled or suspended. This applies except where a refund is mandatorily required by applicable law: for example, non-waivable statutory consumer rights in your jurisdiction, which we honour.

2. The free plan

The single-user Free plan is provided at no charge, so no payment and no refund arise. No credit card is required to start.

3. Auto-renewal & cancellation

Paid subscriptions renew automatically each cycle at the then-current price via a recurring standing instruction / e-mandate through our payment processor (Razorpay). In line with applicable Reserve Bank of India requirements, a pre-debit notification is sent before each recurring charge, and you may cancel before the debit. You may cancel at any time from Settings → Billing; cancellation stops future renewals, your paid access continues until the end of the current billing period, and no refund is issued for the remainder of that period.

4. Taxes

Fees are exclusive of taxes; applicable GST is added and shown on your tax invoice. Taxes already remitted to the authorities are non-refundable except as the law requires.

4. Failed or disputed charges

If you believe a charge is incorrect, contact us at support@yalabs.in within 7 days with your account details and the transaction reference. We will review the charge; this does not create any right to a refund beyond correcting a genuine billing error on our part.

5. Changes to this policy

We may update this Refund Policy from time to time; the version in effect at the time of your payment applies to that payment.

7. Contact & escalation

Questions about billing? Email support@yalabs.in · +91 78599 21149. Unresolved billing grievances may be escalated to our Grievance Officer. This Policy is governed by the laws of India, courts of Ahmedabad, Gujarat, India.